Returns & Exchanges
At SIDIZ, we want you to experience ultimate ergonomic comfort; if your chair isn't the perfect fit, you can return it within 30 days of delivery for a full refund. All returned items must be in their original condition and packaging to ensure a smooth processing of your request.
Initiate Your Request
Log into your SIDIZ account or visit our Support portal with your order number and email address to start the return process.
Pack with Care
Disassemble the chair carefully and place all components, hardware, and manuals back into the original shipping box to prevent transit damage.
Label and Ship
Download and print your prepaid return shipping label provided by our team, then drop off the package at any authorized carrier location.
Inspection and Refund
Once our warehouse receives and inspects the item for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing